Refund Policy

Last updated: June 11, 2026

Our Commitment

We roast every order fresh and stand behind the quality of our coffee. If something isn't right, we want to make it right.

Refunds & Replacements

If you receive damaged, defective, or incorrect items, contact us within 7 days of delivery and we'll send a replacement or issue a full refund — no need to return the product.

Because our coffee is perishable and roasted to order, we are unable to accept returns on opened or consumed products. If you are unsatisfied with the quality of your order for any reason, please reach out and we'll work with you to find a solution.

Cancellations

Orders may be cancelled for a full refund before they are roasted and shipped. Once an order has entered the roasting or fulfillment process, it cannot be cancelled. To request a cancellation, contact us as soon as possible at william@casestudycoffeelounge.com.

Subscriptions

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. Charges that have already been processed for the current period are non-refundable unless the order has not yet shipped.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first. If the package is still missing, contact us within 7 days of the delivery date and we'll investigate and work toward a resolution.

How to Request a Refund

Email us at william@casestudycoffeelounge.com with your order number and a brief description of the issue. We typically respond within 1–2 business days.