Shipping Policy

Last updated: June 24, 2026

Where We Ship

We currently ship within the United States. If you'd like coffee shipped somewhere we don't yet serve, reach out and we'll see what we can do.

Processing Time

Every order is roasted fresh to order. Most orders are roasted, packed, and shipped within 1–2 business days. During busy periods or holidays, processing may take a little longer.

Shipping Rates

Shipping costs are calculated at checkout based on your order. We may offer free shipping on orders over a certain amount — if so, it will be shown in your cart before you pay.

Delivery Times

Once shipped, delivery typically takes 2–5 business days depending on your location and the carrier. Delivery times are estimates and are not guaranteed.

Local Pickup

Local pickup may be available in the Phoenix area. If you'd prefer to pick up your order, contact us before ordering and we'll arrange it.

Tracking

You'll receive a shipping confirmation with tracking information by email once your order is on its way.

Lost, Delayed, or Damaged Packages

We're not responsible for delays once a package leaves our hands, but we want every order to arrive right. If your order is lost, badly delayed, or arrives damaged, contact us at william@casestudycoffeelounge.com and we'll help make it right.

Subscriptions

Subscription orders ship automatically on your selected schedule. Shipping for subscriptions is included in the recurring product price unless noted otherwise.

Questions

For anything about shipping or your order, email us at william@casestudycoffeelounge.com or call (480) 590-4270.